Effective Date: July 20, 2026

At Siddique Sons Industrial Solutions DWC LLC, we are committed to delivering high-quality industrial products and ensuring customer satisfaction. This Returns & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.

 

1. Return Eligibility

Products may be eligible for return if:

  • The return request is submitted within 7 business days of delivery.
  • The product is unused, undamaged, and in its original condition.
  • The product is returned in its original packaging with all accessories, manuals, labels, and documentation.
  • A valid proof of purchase or invoice is provided.
  • The return has been approved by Siddique Sons Industrial Solutions DWC LLC before shipment.

Returns sent without prior authorization may not be accepted.

 

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Special-order or customized products.
  • Products sourced specifically for a customer.
  • Electrical or electronic products that have been installed, used, or modified.
  • Products with damaged or missing original packaging.
  • Clearance, discontinued, or non-stock items (unless defective).
  • Items damaged due to improper installation, misuse, negligence, or unauthorized repairs.
 

3. Damaged or Incorrect Deliveries

If you receive:

  • Damaged products
  • Incorrect products
  • Missing items

please notify us within 7 business days of delivery by providing:

  • Order or invoice number
  • Product details
  • Clear photographs of the issue
  • A brief description of the problem

We will investigate the claim and provide an appropriate resolution, which may include replacement, repair, or refund where applicable.

 

4. Return Process

To request a return:

  1. Contact our customer support team with your order details.
  2. Wait for return authorization and shipping instructions.
  3. Securely package the approved items.
  4. Return the products using the instructed shipping method.

Unauthorized returns may be refused.

 

5. Refunds

Once the returned products have been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method unless otherwise agreed.

Refunds may be reduced to account for:

  • Shipping charges
  • Restocking fees (where applicable)
  • Damage caused after delivery
  • Missing components or accessories
 

6. Exchanges

Where available, eligible products may be exchanged for:

  • The same product
  • A replacement item of equivalent value
  • An alternative product subject to availability and any applicable price difference
 

7. Shipping Costs

Unless the return is due to our error or a confirmed manufacturing defect:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
 

8. Manufacturer Warranty

Many products supplied by Siddique Sons Industrial Solutions DWC LLC are covered by the manufacturer’s warranty.

Warranty claims are subject to the manufacturer’s terms and conditions and may require inspection or technical evaluation.

 

9. Contact Us

For return requests or questions regarding this policy, please contact:

Siddique Sons Industrial Solutions DWC LLC

Email: 

Info@ssisglobal.com

Website: 

www.ssisglobal.com

United Arab Emirates